Refund Policy

At Pay Monthly Bathrooms, every bathroom is tailored to your home and many of our products are made to order. Because of this, our refund policy differs from that of standard online purchases.

Orders

Once your order has been confirmed and payment or finance has been approved, we will begin preparing your bathroom and arranging installation.

You may cancel your order before work has commenced. If products have already been ordered, manufactured or allocated specifically for your project, cancellation charges may apply to cover costs already incurred.

Bespoke & Made-to-Order Products

As our bathroom suites are personalised and built around your chosen specifications, bespoke products cannot normally be returned or refunded unless they are faulty, damaged or supplied incorrectly.

Installation Services

If you have booked an installation date and wish to cancel or rearrange, please contact us as soon as possible.

Where installation work has already begun, refunds cannot be provided for work that has already been completed.

Faulty or Damaged Items

If any item arrives damaged or develops a manufacturing fault, please notify us within 48 hours of delivery by emailing support@paymonthlybathrooms.co.uk with photographs of the issue.

Where appropriate, we will repair, replace or refund the affected item in accordance with your rights under the Consumer Rights Act 2015.

Finance Orders

Where your purchase is made using one of our finance partners, any approved refund will also be processed through the finance provider. This may involve reducing or cancelling your finance agreement where applicable.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Contact Us

If you have any questions about your order or this policy, please contact us:

Pay Monthly Bathrooms
📧 support@paymonthlybathrooms.co.uk